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Refund Policy

Refund Policy

Please contact us for all return / exchange arrangements.
We are confident that you will be delighted with your items from Raw Nature.
However, if for any reason you are unsatisfied with your purchase you need to advise us immediately to discuss return and refund or replacement possibilities.

Due to the personal nature of our product we do not have a ‘change of mind policy, or dislike scent policy'.

Agreed returns received by us within 14 calendar days from receipt of delivery are entitled to either a replacement, or a full refund of the purchase price excluding all delivery charges. It is imperative that you repackage goods adequately to prevent damage in transit and retain your proof of dispatch until we can confirm receipt of the item.

Raw Nature Limited does not accept any responsibility for any returned item that goes missing or is damaged in transit to us.
We will only accept returned products that are unused, unopened, in original condition. Returned goods must be received by Raw Nature Ltd within 14 calendar days from delivery to you.

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